MBSi Team Spotlight: Michelle Cunningham, Senior Technical Account Manager

MBSi is proud to have an outstanding group of dedicated professionals who are committed to helping our clients solve their biggest business challenges. We take pride in putting our clients first and our 99% customer satisfaction score proves it. Whether it’s by phone, email, or chat, our team is available 24/7 to support you whenever you need us.

Want to meet the woman in charge? Here’s your chance to get to know Michelle Cunningham, our Senior Technical Account Manager!

Q: What is your role at MBSi and what do you enjoy most?

A: I’m a Senior Technical Account Manager, and manage our technical account managers who work closely with MBSi clients to oversee the tech aspects of their businesses. I started the Technical Account Management (TAM) team in March 2024 and have enjoy working with my teammates, who are some of the smartest and most caring people I’ve met in my career.  

Q: What excites you most about the future of MBSi and the industry?

A:  I love how MBSi listens to the industry and uses client feedback to build products. Because of that, we’re able to come up with so many new and exciting ideas, and work as a team to bring those ideas to life.

Q: What do you enjoy most about leading a team?

A: I enjoy working with a diverse group of people. Each member of the TAM team has unique strengths and characteristics that help serve our clients. And they all make me laugh!

Q: What do you believe is the most important quality for a strong leader?

A: I think the ability to actively listen – not only to your team but to people throughout the company – is super important. Leaders should be able to listen and communicate effectively up and down the chain.

Q: Where are you based?

A: I live in Columbia, TN, about an hour southeast of Nashville. I’ve been in Tennessee for 12 years, but am originally from the village of Martin, MI.

Q: What are your interests outside of work?

A: I’m an avid Detroit Lions fan and enjoy playing cornhole at a competitive level.

Q: What’s a fact about you that most people would find surprising?

A: I used to train and racehorses. I trained them professionally for the show ring and raised and trained standardbred racehorses for about 15 years. I still own one retired trail horse named Zero.

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