MBSi's VP of Partnerships and Sales Liz Schuerman recently chatted with Loanbridge’s COO Nat Parker to learn more about Loanbridge, why it’s essential to have the right technology partners in place and working together to fuel a cohesive recovery strategy, and what’s to come in the MBSi-Loanbridge partnership.

Automotive loan recovery can be a resource-heavy, time-consuming process, especially for small banks and credit unions. Manual tracking of delinquent accounts, contacting borrowers, and managing repossessions often lead to delays, errors and rising costs for the lienholder. As the number of delinquent auto loans continues to rise this year, it’s imperative for banks and credit unions to get ahead. How? To streamline the auto loan recovery process, many are turning to the power of automation to accelerate vehicle recovery, manage compliance, and pay service providers.

Get to know MBSi's Professional Services Manager, Dennis Richeson. Dennis is instrumental in helping our clients optimize their recovery performance and drive operational efficiencies. Learn more about Dennis' role at MBSi, best advice he's received, as well as what he likes to do outside of work.

Hurricane season is upon us. During times like these, it’s crucial for banks and credit unions with automotive assets in impacted areas to have a disaster preparedness plan in place to help preserve your customers and members’ safety and well-being during crisis.

When agents are in the field, every second counts. A missed update or miscommunication with the back office can be costly — both financially and legally. That’s why field agents are turning to RCM as their mobile companion.

Get to know MBSi's Senior Technical Account Manager Michelle Cunningham. Michelle heads up our Technical Account Management and works closely with MBSi clients to oversee the tech aspect of their business. Learn more about Michelle, what her role is at the company, and her interesting career before joining the repossession industry.

In 2024, 1.73 million vehicles were repossessed—the highest volume since 2008-2009. Paired with delinquencies reaching an all-time high, keeping a pulse on your repossession strategy is more critical than ever. One of the most effective tools for lenders who are trying to improve recovery outcomes is the vendor scorecard. When used strategically, vendor scorecards don’t just measure results, they drive them.

MBSi is dedicated to bringing you innovative technology that grows with your company and provides tools you need to achieve your goals. A lot of big changes are happening behind the scenes here, and we’re excited to officially unveil our latest one—a new look and feel for MBSi.

Get to know MBSi National Account Manager Justin Ramsey. With over 10 years of experience in the industry, Justin is instrumental in helping MBSi clients attain their goals using RecoveryConnect. Learn more about Justin's role and what he likes to do outside of work.

Last week, I had the opportunity to attend Collection and Recovery Solutions 2025 in Las Vegas. I’ve been attending this conference for 12 years, and it’s still one of the most insightful events in the industry. As Head of Product at MBSi, I always look forward to stepping out of the day-to-day and into environments where ideas, challenges, and opportunities are flying around like confetti. This year didn’t disappoint.

The North American Repossessors Summit (NARS) 2025 has officially wrapped, and the MBSi team was thrilled to be on the ground in Orlando, Florida. It was a great opportunity to connect face-to-face with agents, lenders, forwarders, partners and industry leaders to share ideas, listen to feedback, and showcase what we’ve been building.

Whether you’re a large financial institution or a small community bank or credit union, most lenders have one thing in common: the pain point of invoicing and fee management with repossession vendors. See why efficient lenders are turning to Smart Invoicing to automate and simplify their fees and invoicing process.

A major challenge in the automotive lending industry is ensuring proper lien verification before repossession. Although an error in this process is rare, it can have catastrophic financial and reputational consequences. Learn more about lien verification and how to avoid errors to protect your business and reputation.

A sound compliance strategy requires a strong understanding of industry regulations and guidance regarding auto repossessions and third-party vendors. This is critical to protecting your assets and your business. The right partnerships, practices and tools can support your compliance efforts and help you avoid costly mistakes and litigation. Download our whitepaper to learn how you can build a strong compliance "house" related to oversight of third-party vendors.

Kevin Zwahlen is MBSi’s new Senior Agency Account Manager. With more than 20 years of experience in the repossession industry, Kevin will play a key role in helping strengthen relationships with repossession agents, providing support, and understanding how MBSi can best serve their needs. We're thrilled to have Kevin join the team!

When it comes to the field-service industry, efficiency in managing volume workflows is the key to success. Read the blog to learn why SCR Group chose RecoveryConnect as their workflow management system to help increase workflow efficiencies by 75%.

MBSi President, Ray Peloso, was recently a guest on the ATI Auto Business live show, where he discussed the importance of our SaaS platform, our commitment to serving our customers, and what’s on the horizon in 2025.

To help agencies streamline workflows and mitigate the risks involved in post-repo activities, RCM’s On Lot now features the ability to take photos within RCM to provide proof of a collateral’s status before authorizing a release or transport.

Whether you’re the client or the service provider, invoicing has long been a pain point across the repossession industry. However, with Smart Invoicing, clients can automatically approve fees and invoices that meet the contracted rate.

After logging his first full calendar year at MBSi, President Ray Peloso looks back with appreciation for so many generosities and learning experiences.

Learn how FinBe USA worked with MBSi's Professional Services team and RecoveryConnect to improve their repossession process and overall recovery rates.

At Used Car Week 2024, MBSi President Ray Peloso had the opportunity to moderate a panel discussion that included four experts from the recovery industry. In a packed room, we talked about the importance of alignment among lenders and their service providers and how practical solutions are driving value across the industry.

Three members of the MBSi leadership team joined Cherokee Media Group for a discussion on using technology to drive innovation and efficiency across the repossession industry. You can listen to a full replay here.

In the complex tapestry of the automotive industry, auto repossession stands as a pivotal thread, weaving through the history of car ownership and finance. The history of auto repossession is a fascinating narrative of economic shifts, legal developments, and societal changes. Join us on a quick journey through the evolution of auto repossession and its enduring impact on the automotive landscape.

The modern auto finance industry stands as a testament to the intricate dance between consumer desire and financial evolution. From the beginning to the current status as a cornerstone of the global economy, the history of auto finance is an interesting tale of adaptation, regulation, and evolution. Join us as we embark on a journey through time to explore the pivotal moments and key players that have shaped the landscape of auto financing as we know it today.

When deciding on a software solution for your business, first and foremost, it is important to determine what you need the software to solve, and then decide if buying a pre-built solution is right for your business or if the build route is the way to go.